Last week, Sascha Raithel delivered an insightful presentation at a scientific symposium celebrating the 50th anniversary of the LMU Munich School of Management. His talk, titled “Balancing Act? Navigating Effective Product Recall Management Amid Customer Safety Concerns,” delved into the importance of ensuring high consumer participation in product recalls. By exploring the impact recall effectiveness rates have on a company’s business performance, exposure to legal risks and its public perception, the talk underscored why effective recall management is crucial for companies.